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How to process returns with Apple Pay

As consumers’ interest and excitement for Apple Pay escalate throughout this month, there are certain things that merchants should be prepped for before its arrival.

For example, if a customer purchase something from you via Apple Pay, how exactly do you process a return if needed? No idea? I’ve done a little digging and this is what I found on Apple’s support page:


(image from Cult of Mac)

How do I process returns with Apple Pay?

Use the Device Account Number to find the purchase and process the return, just like you would with a traditional credit or debit card payment. To see the last four or five digits of the Device Account Number on iPhone, ask the customer to go to Passbook, tap the card, and tap   on the lower-right corner of the display. On Apple Watch, ask your customer to go to the Apple Watch app on iPhone, tap Passbook & Apple Pay, and tap the card used for payment.

You can also have the customer hold their iPhone 6, iPhone 6 Plus, or Apple Watch near the reader, select the card they used to make the original payment, and authorize the return with Touch ID or passcode on iPhone, or by double-clicking the side button on Apple Watch.

Hope that helps you prepare for Apple Pay’s launch in the UK. Follow us on Twitter so you don’t miss out on any Apple Pay updates. You can also read more about how to get started with Apple Pay as a merchant here.


About Judopay · Judopay simplifies in-app payments, enable frictionless checkouts and intelligently prevents fraud for leading companies globally. Our payments and mobile experts help guide businesses and their development partners to create best in class apps to make paying faster, easier and more secure. Founded by serial financial technology entrepreneurs in 2012, Judopay is backed by leading venture investors and supported by banking and card scheme partners to offer in-app payments that are simple, frictionless and protected.

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